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First Bank Customer Care Info (Phone number, Live chat, Email & More)

Are you searching for ways to contact First Bank customer care representatives for inquiries or complaints? Below we’ve listed all the channels you can reach First Bank Nigeria.

First Bank is one of the most used banks in Nigeria and they have one of the largest retail clients. As a result of their large retail clients, they have created a channel(Customer care) where you can make inquiries or lay down your complaints as pertain to First Bank services or products.

First Bank Nigeria customer care
First Bank

Our main purpose in creating this article is to show you various means you could contact FirstBank customer care should in case you have a complaint or inquire about anything that concerns their services or products.

You can also track how far your complaints have been handled using First Bank Live chat. We will show you ways that you could send your complaints to them via different channels and get a good response. But before we show you the various ways you could come in contact with First  Bank Customer care representatives, we would love to list out some of the issues the representatives can resolve.

Issues that First Bank Customer Care can resolve

  • General Card transaction issues.
  • Request for your Statement of account.
  • Request ATM card block.
  • Stop cheque instructions.
  • Inquiries on Online banking.
  • Request your account Balance.
  • Request Card PIN re-issue.
  • Online banking password reset
  • Inquiries about First Bank services and products.
  • All complaints spanning across all First Bank services and products.

First Bank Customer Care Info

We hope with the list above, you are now clear on the issues that can be resolved by First Bank customer care. So, without further taking more of your time, below are the various ways that you can contact First Bank customer care representatives should in case you have any issues or inquiries to make concerning their services or product.

First Bank Live Chat

This is one of the fastest means to reach the bank’s customer care representatives and they usually respond immediately during working hours. Below is how you can contact them using the live chat.

  • Visit https://test.firstbanknigeria.com/home/live-chat-contact-us/ then go ahead and send them a message.

First Bank Customer Care Number Phone Number

Below are the various First Bank customer care numbers that you can call to speak to their representatives to help you resolve any issue as pertain to First Bank products and services.

It is also important that you note that the calls are not free, so it is important you have enough airtime before calling any of the numbers to avoid being disrupted by lack of airtime.

*. 234 708 062 5000
*. +234 1 9052326
*. +234 1 448 5500
*. +234 1 9052000

First Bank Customer Care Number Email Address

This is one of the ways that you can quickly reach First bank customer care representatives and also get a response. This method has been used to resolve issues by many first bank customers, though this method is not advisable to use if you want an urgent answer or solution.

They usually respond within 48 hours, nevertheless, if you want to receive immediate answers to your problem or question, then you can try using their phone numbers or Live Chat to reach them. So, below is First Bank’s Customer care email address. Firstcontact@firstbanknigeria.com

First Bank Social Media

Should in case you have an urgent question or problem that needs to be resolved immediately, you can reach First Bank customer care representatives on their social media pages below. You will get your answers within minutes.

*. Twitter: if you are on Twitter, you can contact First Bank should in case you have any problem or question you want answers to; you can do that via their Twitter Handle, [@FirstBankngr].

*. Facebook: You can also leave all your complaints and questions on their Facebook page which is [@firstbankofnigeria].

*. Instagram: Instagram users can easily reach the first bank on their official Instagram page, click HERE to visit their page. But we haven’t been able to confirm if this means is used in contacting them.

First Bank Contact Form

You can also contact the Bank’s customer care representatives by filling out their contact form. Below is how you can do that.

  • Click HERE to visit the First Bank Contact Form.
  • Select the type of Complaint.
  • Choose the Channel.
  • Choose your title.
  • Type in your First name.
  • Type in your Last name.
  • Where do you live?
  • Select your age range.
  • Type in your occupation.
  • Type in your e-mail address.
  • Type in your phone number.
  • Type in your City.
  • Type in your type of complaint/comment is required
  • You must answer the question.
  • Click on “I’m not a robot” and go ahead and Submit.

The above step is all you need to do in contacting First Bank customer care representatives using the contact form. Once they receive your message, they will provide the answers to your questions.

We hope you are happy with this article. If there is anything you don’t understand or you want us to through more light on, don’t hesitate to let us know using the comment section below. Thanks for stopping by.

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Samuel Jackson

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